In an ideal small business situation, a single dispatcher would take care of scheduling and be able to juggle timelines, routes, customer requirements, and driver hours. Such an individual may be able to reorganize and optimize a division’s schedule on the fly, but in a business with more mobile assets, more locations, and more dispatchers, a purely intuitive system cannot hold up. Unless an application is that system.
DSi Service Manager® can optimize and re-organize schedules as often as needed. The changes made by one user are visible to all others, without needing to write them on a physical whiteboard or distribute updated documents.
Changes are easy to make. Work orders can be seen on a timeline view, blocking out the amount of time the job is expected to take. These blocks can be dragged from one technician to another, or from one timeslot to another.