Service representatives and field technicians can both contribute to boosting revenue by focusing on these five initiatives:
1) Proactive Scheduling Call your customers to schedule routine maintenance instead of waiting for them to call you.
2) Focusing on Productivity Find ways to increase the number of customers field techs visit each day.
3) Field Technician Empowerment Give your techs the tools to do more on the road and in the field.
4) Improving Internal Communications By sharing information, service and sales can effectively help customers.
5) Continuous Education Service employees excel when they are experts on the industry and its technology.
To read more, go here: Five key initatives