The best dispatching system will have a robust reporting system, allowing you to use pre-written reports, or customize your own. Here are our top picks for the most useful reports.
1) Loaded vs Unloaded Miles
Are your routes optimized? – Take a look at the ratio of empty miles your trucks drive and synchronize deliveries and pick-ups to bill more hours.
2) Percentage of On-Time Loads
Does your company live up to its ideals of customer service? – Examine instances of “late” and “very late” deliveries by division, driver, or destination. Adjusting training or expected travel-times can improve your reputation.
3) Revenue by Subhauler
Is it time to invest in more local assets? – Over-reliance on subhaulers can be a sign that your operation is ready to grow, and shrinking subhaul revenues might mean it is time to renegotiate subhaul agreements.
4) Truck Utilization
How many loaded miles do your trucks drive each day? – The basics of asset utilization are so central to transportation they risk being overlooked. By frequently checking truck utilization, you can quickly catch new trends and investigate unusual cases.
5) Revenue Analysis
Do you have a balanced customer base? – Viewing results by customer and customer category can help clearly identify your most valuable customers. Advanced reports can filter by salesperson as well, allowing you to offer sales incentives and loyalty rewards for your best customers.
Curious to learn more about reporting metrics? Contact our team and we will walk you through our transportation management software and discuss how it aligns with your workflow.
This post is part of a series on evaluating the health of your dispatching system. Click here to find out more and read other articles about improving your transportation department.