Multi-location companies that still dispatch with whiteboards or pen-and-paper struggle with empty miles, due to lack of communication between transportation departments, or wasted time due to excessive calls and emails between locations to coordinate backhauls.
A centralized system like DSi Transport Manager® links together all transportation departments within an organization to maximize efficiency through a company’s whole region of operation. With GPS integration, dispatchers at any shop, store, or yard can quickly locate drivers and verify availability.
Centralization can improve customer service by enabling every dispatcher to see the details of an order and customer history. Even a call to the wrong location can result in the right answers, making customers happier and more confident in your company.